Question 1

Is Motoexplora an Authorized Tour Operator?

Accepted Answer

Yes. Motoexplora is the trade name of Eggi Multiservice S.r.l., a regularly authorized Tour Operator specialising in motorcycle trips. Relying on a Tour Operator means buying your trip from a professional organisation, with contractual documentation, cover and the guarantees provided for package holidays. An important difference, especially when it comes to international travel and many days away from home. Before booking you can ask us for all the information about the trip you have chosen, including the contract and insurance conditions.

Question 2

How long have you been planning motorbike trips?

Accepted Answer

Since 2005. In over twenty years we have accompanied thousands of motorcyclists discovering different roads, landscapes and cultures. We have crossed borders, met people and built relationships that, in many cases, still continue today. Motorcycles and technologies have changed. Our way of working has not: knowing the roads, preparing every trip and knowing what to do when something does not go to plan. And neither has the joy of setting off, discovering and sharing the road.

Question 3

Which motorcycle trips do you organise, and in which countries?

Accepted Answer

We organise group motorcycle trips around the Mediterranean and all over Europe, in Africa and in Asia. In Africa, Tunisia with the Sahara, also in the special New Year edition, and Morocco. In Europe, Sicily, also at New Year, the North Cape and Scandinavia, Scotland, the Baltic Republics, the Ardennes and Wallonia, Andalusia, Portugal and the Camino de Santiago, Greece and Bulgaria, Albania and Montenegro, the Balkans and Bosnia, Romania with the Transalpina, and the trip From the Mediterranean to the Black Sea. In Asia, Turkey and Cappadocia. Every trip has its own personality: some focus on scenic roads, others alternate the pleasure of riding with discovering cities, historic sites and local traditions. Trips last from 8 to 22 days: you will find all the itineraries in the Trip catalogue and all the dates in the Departure calendar.

Question 4

What makes Motoexplora different?

Accepted Answer

For us a trip is not just a series of kilometres and hotels. It is the road chosen to reach the destination. It is the time spent getting to know a place. It is a traditional lunch, a story told by someone who lives in that land every day, a friend met along the way. We do not build a trip simply by looking at a map: our itineraries come from first-hand knowledge of the places and are designed around the pleasure of riding and the discovery of the places we pass through. And the difference shows above all during the trip: an unexpected event, a breakdown, a problem at the border or a day that needs to be changed cannot be foreseen by a GPS track. It is in those moments that experience, organisation and the ability to find a quick solution count. We like to think of ourselves as travellers: curious people, ready to discover, listen and share.

Question 5

Why choose an organised trip rather than setting off on your own?

Accepted Answer

Travelling on your own is wonderful and always will be: you decide everything yourself and build the route as you wish. An organised trip offers a different experience. With Motoexplora you get a carefully designed itinerary, selected accommodation, a Tour Leader, the support van and a group to share the road with. We plan itineraries, stages, hotels, stops and logistics. During the trip we handle briefings, check-ins, any paperwork and unexpected events. You mainly need to take care of one thing: riding your motorcycle and living the trip, the places you pass through and the people you meet.

Question 6

Why can an organised trip cost more than a DIY trip?

Accepted Answer

Because you are not just buying hotels and overnight stays. By organising everything yourself you can choose each service to suit your budget and, in many cases, spend less. The price of an organised trip, on the other hand, includes the preparation work and the services listed in the programme: designing the itinerary, organising the stages, staff, logistics, assistance and the cover provided. The difference lies in the service and in the peace of mind of having someone take care of the organisation before and during the trip. To compare two offers, we suggest looking not only at the price but also at what it includes, who accompanies the group and which services are provided during the trip.

Question 7

How do you look after safety during the trip?

Accepted Answer

Safety is the starting point of every trip we run, and it begins before departure. We know our routes first-hand and design them with riders in mind; hotels and stops are chosen and tested by us. On the road the group, of around 10–12 bikes, is led by an experienced Tour Leader and followed by the support van. We ride at a touring pace, always in compliance with the Highway Code, adapting the pace to the conditions of the route. Every day starts with a briefing, where useful information about the stage and about riding together is explained. Medical/luggage insurance is included in the price and a contact person is available 24 hours a day for the whole trip. Every participant also plays an important part: knowing their own motorcycle, wearing suitable riding gear, respecting the rules of the road and riding with others in mind. We cannot eliminate every unexpected event, but we can be prepared to deal with it. So all you have to think about is riding and enjoying the road.

Question 8

How many bikes usually take part?

Accepted Answer

Our groups are made up of around 10–12 bikes on average. It is a size that keeps the group flowing on the road, shortens stops and preserves the human dimension that for us is part of the trip. The actual number may vary depending on the destination and the features of the tour. If you would like to know the expected number for a specific departure, ask us before booking.

Question 9

Who accompanies the group?

Accepted Answer

Every trip is entrusted to a Tour Leader with first-hand motorcycle travel experience and knowledge of the itinerary: the point of reference for participants during the tour. The Tour Leader presents the programme during the briefings, leads the group along the itinerary and coordinates departures, stops, visits and the pace of the day. They are also the person to turn to whenever a question or an unexpected event comes up. On every trip the group is also followed by our support van, which handles the trip’s logistics.

Question 10

Is there a support van?

Accepted Answer

Yes. The support van follows the group and is an important help both for logistics and for handling unexpected events. It carries luggage and useful equipment during the trip and, when technical and logistical conditions allow, it can also support a motorcycle that cannot continue. The details of the service are given in each trip’s page. If you would like specific information about the destination you have chosen, contact us before booking.

Question 11

Can I leave my luggage in the van?

Accepted Answer

Yes, the support van is available for luggage. This lets you ride with a lighter bike and keep with you only what you may need during the day: documents, personal medication, rain gear, water or other things you use often. How to hand over and collect your luggage is explained before departure and during the first briefing. If you have particularly bulky luggage or specific needs, talk to us in advance.

Question 12

Is there a Wi-Fi connection during the trip?

Accepted Answer

Yes. The support van has a Wi-Fi router that can be used to communicate and go online during the trip. It is especially useful when we cross countries where your own mobile operator’s connection may not be available or may involve extra charges. Whether you can connect depends on network coverage and on where we are: in the most remote areas the signal may be weak or absent.

Question 13

Do we always ride together?

Accepted Answer

The trip is designed as a group experience and we normally travel together, following the Tour Leader and the day’s programme. This does not mean riding in a rigid column: the pace is managed according to the road, traffic and the day’s conditions, keeping the group flowing and safe. Specific arrangements may change depending on the destination. Having a Tour Leader means you can follow the itinerary without constantly worrying about navigation, and share stops, visits and encounters. If you have particular needs or would like information about any time to ride on your own, talk to us before booking.

Question 14

How fast do we ride?

Accepted Answer

At a touring pace and always in compliance with the Highway Code, adapting the pace to the conditions of the route. We do not organise races and nobody has to prove they are the fastest. We love riding, tackling great roads and reaching our destination with the time and energy to enjoy everything else too, without turning a day of travel into an endurance test. The pace takes into account the road, traffic, the weather and the group.

Question 15

How many kilometres do we cover each day?

Accepted Answer

It depends on the trip and on the individual stage. Some days are mainly devoted to riding, while on others fewer kilometres leave more room for visits and for discovering the area. We do not judge a stage by distance alone: 250 kilometres in the mountains can take more time and attention than 500 kilometres of motorway. That is why every itinerary is built day by day. You will find the programme of the stages in the trip’s page. If you want to understand how demanding it is for you, call us and we will talk it through together.

Question 16

What does a typical day look like?

Accepted Answer

The day starts with a briefing: the Tour Leader presents the route, the planned stops, any visits and useful information about the road. Then we set off. During the day we alternate riding, breaks, visits and time spent discovering the places we pass through. On arrival at the accommodation we take care of the trip’s organisational matters and the rest of the day is yours again: depending on the programme, for relaxing, a walk or dinner. Times may change according to the stages, the weather and the group’s needs. No day is the same as the one before. And that is exactly the beauty of a trip.

Question 17

Will I receive the GPS tracks?

Accepted Answer

Where provided, tracks and the information needed for navigation are made available to participants in the way indicated for each trip. The group normally follows the Tour Leader, so navigation is part of the organisation of the day: GPS is a useful tool, but it does not replace the Tour Leader and the organisation of the trip. If you would like to use your own sat nav or receive the tracks, ask us before booking whether they are provided for the trip you have chosen and how they are shared.

Question 18

Do I have to be an experienced rider?

Accepted Answer

You do not have to be a racer. You do, however, need to be able to ride your motorcycle safely and have experience suited to the trip you choose. Riding for several days in a row, tackling winding roads or travelling in the rain can require different habits from a short Sunday ride. In our calendar you will find easier itineraries and others with longer distances, more demanding roads or conditions. If in doubt, talk to us: we would rather help you choose the right trip before you book.

Question 19

I am new to motorcycle touring. Can I take part?

Accepted Answer

Yes, by choosing a trip suited to your riding experience. Many motorcyclists have done their first real multi-day trip with Motoexplora. An organised trip can be the best way to start: itinerary, stages and logistics are already prepared, and you have a group and a Tour Leader to rely on. Tell us how long you have been riding, which motorcycle you own and what kind of roads you are used to. We will help you find the most suitable trip.

Question 20

What motorcycle do I need?

Accepted Answer

It depends on the destination. Most of our itineraries are designed for motorcycles suited to road touring; when particular surfaces or conditions are expected, we state it clearly in the trip’s page. There is not necessarily a perfect motorcycle: there is the motorcycle suited to the trip you want to take, to the distances involved and to your needs and those of any passenger. The motorcycle must be properly registered, insured, roadworthy-tested where required and in good mechanical condition. If you are not sure whether your motorcycle is suitable for an itinerary, contact us with its make and model: we will look at the trip you are interested in together.

Question 21

What riding gear do I need?

Accepted Answer

For the whole trip you need an approved helmet, a riding jacket with protection, gloves, riding trousers or trousers with protection, and footwear suitable for motorcycling. Some itineraries may require additional equipment, which is communicated before departure. We also recommend being ready for changes in the weather, bringing clothing suited to the destination and rain gear that is easy to reach.

Question 22

Can I take part with a passenger?

Accepted Answer

Of course. Many participants travel as a couple. When planning the stages we consider not only the rider’s enjoyment but also the comfort of whoever sits on the back seat. In the trip’s page you will find the available options and the prices for couples. If your passenger is travelling for the first time, we can help you choose a suitable itinerary.

Question 23

Can I take part on my own?

Accepted Answer

Absolutely. A large share of our participants sign up individually. And then one of the most beautiful things about Motoexplora trips often happens: you set off without knowing anyone and come back having shared thousands of kilometres with people who, just a few days earlier, were strangers. To find out about the available accommodation and prices, see the trip’s page or contact our office.

Question 24

What kind of assistance is provided during the trip?

Accepted Answer

During the tour you can count on the Tour Leader, the support van and the Motoexplora organisation, with a contact person available 24 hours a day for the whole trip. The Tour Leader is the group’s reference for the programme and for any needs that come up along the way. The van supports the logistics and, as far as the trip’s conditions allow, helps handle unexpected events. The kind of help possible depends on the situation, the place and the features of the service provided. Before booking you can ask us for specific information about assistance on the destination you are interested in.

Question 25

What happens if my motorcycle breaks down?

Accepted Answer

We prepare every trip for the unexpected too: that is why our support van follows the group throughout the trip. If your motorcycle has a problem, tell the Tour Leader straight away. First of all we try to understand whether it can be fixed quickly: if it is a minor issue, we will try to deal with it at the roadside so you can set off again. If a mechanic is needed, we will help you find the best solution: a workshop along the route, roadside assistance or another option available locally. When the motorcycle cannot continue, we can load it onto the van, as far as technical and logistical conditions allow. The aim is twofold: to help whoever has the problem and, as far as possible, to let the rest of the group carry on with the trip. If the motorcycle cannot be repaired during the tour, we will look at the available solutions together. When technical and organisational conditions allow, we can carry it back to Italy in our van. Workshop costs, spare parts and any repairs are paid by the participant, unless otherwise stated in the trip’s page or in the booking confirmation.

Question 26

Can the van bring my motorcycle back to Italy?

Accepted Answer

If your motorcycle breaks down abroad and cannot be repaired during the trip, we can carry it back to Italy when technical and organisational conditions allow. It depends on the actual situation: for example, whether the motorcycle can be loaded safely, the space available in the van and any procedures required by local authorities. Every situation is assessed together with the participant. Before leaving you can contact us to find out the arrangements and any costs that apply to the trip you have chosen. We also recommend checking whether your personal insurance covers recovery and repatriation of the motorcycle from abroad.

Question 27

Who pays for repairing the motorcycle?

Accepted Answer

Workshop costs, spare parts, tyres and any work on the motorcycle are paid by the participant, unless otherwise stated in the trip’s page or in the booking confirmation. Our staff will help you find a solution and, if needed, a workshop or an assistance service available locally. Before departure we also recommend checking your personal cover for roadside assistance and motorcycle recovery, especially if the trip takes place abroad.

Question 28

What if I have an accident?

Accepted Answer

The person becomes the absolute priority. The staff manage the emergency and help call the emergency services and the assistance needed; once the emergency has been dealt with, they support the participant with the organisational side. Whether the trip continues or ends, and what happens to the motorcycle, depend on the situation, the instructions of the emergency services and the cover that applies. These are situations nobody wants to face, but it is precisely in those moments that experience and organisation make the difference. Before leaving we recommend reading the insurance documents, checking in particular the limits, exclusions and how to contact the assistance centre.

Question 29

What happens if I feel unwell during the trip?

Accepted Answer

Tell the Tour Leader or a member of staff immediately. We will help you find the most suitable solution and, if necessary, call on the health services and insurance assistance provided. This too is what travelling with an organisation means: knowing you have someone to turn to when you need it. The services and any costs depend on the situation and on the policy conditions. If you have particular health needs, it is useful to talk to the professionals who look after you and arrange what you need before departure.

Question 30

Is medical and luggage insurance included?

Accepted Answer

Yes. Medical/luggage insurance is included in the price of the trip. For our insurance cover we rely on Allianz, an international insurance company. The benefits, limits, excesses and exclusions are those set out in the policy that applies to the trip. Before booking you can ask us for the full documentation, so you can check the cover carefully and decide whether you would like additional protection.

Question 31

Is cancellation insurance available?

Accepted Answer

Yes, cancellation insurance is available on request. Under our general terms and conditions, when the cancellation policy is included in the package or bought through Motoexplora, it is issued when the balance is paid. Until it is actually issued you are not covered by that guarantee: if you would like cover from the moment you book, you can take out a specific policy yourself. Before deciding, ask us for the conditions of the policy that applies: cost, events covered, exclusions, excesses and how to make a claim.

Question 32

How do you choose the hotels?

Accepted Answer

For a motorcyclist a hotel is not just a place to sleep: it is where you rest after a day on the road. We consider location, quality, comfort, accessibility and, where possible, suitable parking for the motorcycles. The category may vary depending on the destination and the stage: we prefer a good place in the right spot to a hotel chosen only for its number of stars. If you have particular needs regarding the hotel or parking, contact us before booking.

Question 33

Are meals included?

Accepted Answer

It depends on the trip and the programme. Each itinerary’s page shows which meals are included and which are paid by participants, in the "Included" and "Not included" sections. If you have dietary requirements, allergies or intolerances, let our office know before booking, so we can check what can be arranged.

Question 34

How much does an organised motorcycle trip with Motoexplora cost?

Accepted Answer

It depends on the destination, the length, the services included and the accommodation you choose: prices start from €1,690 per person. On every trip page you will find the "From" price and, in the "Build your quote" section, the exact price for each option (as a couple, solo in a shared room or in a single room) and, where applicable, for each departure port. Prices are always per person and are locked in at the time of booking. If you are unsure which option suits you best or about an item in the quote, contact us: we will help you read the offer.

Question 35

What does the price include?

Accepted Answer

It depends on the trip. Depending on the programme, the price may include overnight stays, meals, ferries, accompaniment, insurance and other services, which change from one destination to another. That is why every trip page has a clear section with "Included" and "Not included": read both before booking, they will help you estimate the expenses during the tour. Nothing should be left open to interpretation.

Question 36

How do I know how much I will spend? Can the price change after booking?

Accepted Answer

All the costs of the trip are clearly communicated to you before booking: every trip page shows what the price includes and what is extra, and the booking request summary shows the total before you send it. The price is locked in at the time of booking and does not change afterwards. Depending on the programme, what usually remains extra are the expenses along the way, such as fuel, tolls, meals and drinks not included, entrance fees and personal expenses, listed on every trip page under "Not included". If an item is not clear, contact us: we will help you understand what the price includes and which expenses to expect.

Question 37

How do I book?

Accepted Answer

You can send your request online in three steps, and you pay nothing until the booking is confirmed: 1) Browse the Trip catalogue and open the pages of the trips you like: each one has the itinerary, dates and prices. That way you can pick the trip and departure date that suit you best. 2) Press "Book now", choose your trip, date, port and option and fill in the online form to send the booking request. 3) Our booking office checks availability and, within one working day, emails you the booking confirmation: from that moment your place is confirmed. In the confirmation you will find the trip documents, the amounts and the deadlines. If you have any doubts before booking, we would rather have one more phone call than leave a question unanswered.

Question 38

When do I pay the deposit and the balance?

Accepted Answer

The amounts of the deposit and the balance and their deadlines are stated in the booking confirmation, together with the instructions for payment. The conditions are not necessarily the same for every trip: if you would like to know amounts and timing before sending your request, contact our office.

Question 39

Which payment methods do you accept?

Accepted Answer

You can pay by bank transfer or credit card, following the instructions in the booking confirmation sent by the booking office. If you have particular needs, ask us which options are available before confirming your booking.

Question 40

Where do you go in each season?

Accepted Answer

We travel all year round, choosing for each season the destinations with the best climate for riding. In spring and autumn mainly destinations in the Mediterranean, North Africa and Turkey, such as Tunisia, Sicily, Morocco and Cappadocia; in summer those in Northern and Eastern Europe, such as the North Cape, Scotland, the Baltic Republics and the Transalpina in Romania. At the end of December there are the special New Year editions, in Tunisia and Sicily. All the dates are in the Departure calendar.

Question 41

When should I book?

Accepted Answer

As soon as possible once you have found the trip you want to do. Some departures reach the expected number of participants several months before the departure date, while others may remain available for longer. Up-to-date availability is shown on the website or can be checked directly with our office.

Question 42

Can I cancel after booking?

Accepted Answer

Yes. You can tell us your decision in writing at any time before the trip starts. Except where the law allows withdrawal free of charge, the general terms and conditions provide for these standard charges: Up to 60 days before departure: registration fee, where applicable, plus costs already incurred and not recoverable. From 59 to 31 days before: 30% of the trip price. From 30 to 15 days before: 50% of the trip price. From 14 to 8 days before: 75% of the trip price. From 7 days before until departure: 100% of the trip price. Failure to show up at departure: 100% of the trip price. Costs actually incurred and not recoverable may also be withheld, if not already included in the cancellation charges: for example ferry or plane tickets, insurance premiums, visas or named services. On request we will explain the reasons for the charges applied. If you have cancellation insurance, check when it comes into force and which events it covers: any insurance refund depends on the policy conditions. We recommend reading everything before confirming: transparency matters when it comes to cancellations too.

Question 43

What happens if Motoexplora cancels the trip?

Accepted Answer

If the trip is cancelled by Motoexplora because the minimum number of participants has not been reached, or because unavoidable and extraordinary circumstances prevent it from taking place, our conditions provide for a full refund of the payments received for the package within 14 days. Cancellation is communicated within the terms set out in the contract and in the general terms and conditions. Any services you bought yourself from other suppliers and not included in the package are subject to those suppliers’ conditions.

Question 44

If I cannot leave, can I transfer the trip to someone else?

Accepted Answer

Yes. The general terms and conditions allow you to transfer the contract to a person who meets the requirements to take part in the trip. The request must be sent to Motoexplora in writing at least seven days before the trip starts. Whoever transfers and whoever takes over the contract are responsible for the balance and for any additional costs of the transfer, which must be actual and reasonable. Contact us as soon as you know you cannot leave, so we can look at your specific situation.

Question 45

Can I talk to someone before booking?

Accepted Answer

Of course. In fact, if it is your first trip with Motoexplora we recommend it: a chat can help you choose with greater peace of mind. Tell us which motorcycle you have, how you usually travel, whether you are going alone or as a couple and which places you would like to discover. We will help you consider itinerary, distances, services and travel option. We do not simply want to find you an available trip: we want to help you choose the right one.

Question 46

Do you organise tailor-made motorcycle trips for groups, motorcycle clubs or companies?

Accepted Answer

Yes. For groups of friends, motorcycle clubs and companies we organise tailor-made motorcycle trips, with the itinerary, dates and pace you prefer, and the same care as every Motoexplora trip. Call or write to us and tell us your idea: destination, period, approximate number of people and the kind of experience you are looking for. We will look at itinerary, dates and services together and build it with you.

Question 47

Where can I read the opinions of people who have already travelled with Motoexplora?

Accepted Answer

In the What people say about us section you will find a selection of reviews, testimonials and articles about Motoexplora. The experiences of those who have already covered thousands of kilometres with us describe our way of travelling better than any slogan, and can help you understand whether it is what you are looking for.

Question 48

Do people who have already travelled with Motoexplora get any benefits?

Accepted Answer

Yes. Those who travel with us again get dedicated conditions: just contact us before booking. And anyone who has already taken part in a trip can join the Motoexplora Italia Club, the community of those who have shared the road with us: rallies, weekends and get-togethers to travel together again, previews, initiatives and conditions reserved for members, and the chance to join our exploratory trips, the departures on which we discover new itineraries, on particularly favourable terms.

Question 49

I have not found the answer to my question. What should I do?

Accepted Answer

Call or write to us. Tell us what trip you have in mind, what your doubts are and what you would like to know. Behind the website there are real people and motorcyclists who know our trips: a member of our team will answer you. Sometimes five minutes on the phone are worth more than fifty answers online.

Before you set off,all the answers.

Why Motoexplora

How we travel

Motorcycles and experience

Assistance and unexpected events

Hotels and meals

Bookings, prices and payments

Before you decide

Do you still have doubts?